Privacy Policy
Last updated: 8 June 2026
DOST STEELS LIMITED (“DOST STEELS”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, contact forms, and any associated mobile application or digital service (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. It is intended to comply with applicable data-protection laws and with the Google Play Developer Program Policies, including the User Data and Data Safety requirements.
1. Information We Collect
Information you provide
- Contact & enquiry details: name, phone number, email address, company name, and any message, project details, product interest, or estimated tonnage you submit through our quote or contact forms.
- Business correspondence: information you share when you call, email, or otherwise communicate with our sales and support teams.
Information collected automatically
- Device & usage data: IP address, browser type, device type, operating system, referring pages, pages viewed, and the dates/times of access.
- Cookies & similar technologies: small files used to keep the site functioning, remember preferences, and understand aggregate usage. You can control cookies through your browser settings.
We do not knowingly collect sensitive personal data (such as financial account numbers, government identifiers, health, or biometric data) through this website, and we do not request it via our forms.
2. How We Use Your Information
- To respond to enquiries, prepare quotations, and provide the products and services you request.
- To communicate with you about orders, deliveries, technical specifications, and customer support.
- To operate, maintain, secure, and improve our website and Services.
- To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
- To comply with legal obligations and enforce our terms and agreements.
We process your information only where we have a lawful basis to do so — including your consent, the performance of a contract, our legitimate business interests, and compliance with legal obligations.
3. How We Share Information
We do not sell your personal information. We may share it only in the following limited circumstances:
- Service providers: trusted third parties who host our website, process forms, provide analytics, or support communications, bound by confidentiality obligations and permitted to use the data only on our behalf.
- Legal & safety: when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of DOST STEELS, our customers, or the public.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
4. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal, accounting, or reporting obligations, and to resolve disputes. When information is no longer required, we securely delete or anonymise it.
5. Data Security
We implement appropriate technical and organisational measures — including encryption in transit, access controls, and secure infrastructure — to protect your information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, but we work to safeguard your data and to address vulnerabilities promptly.
6. Your Rights & Choices
- Access & correction: request a copy of, or correction to, the personal information we hold about you.
- Deletion: request deletion of your personal information, subject to legal retention requirements.
- Objection & restriction: object to or request restriction of certain processing.
- Withdraw consent: withdraw consent at any time where processing is based on consent.
- Cookies: manage or disable cookies via your browser settings.
To exercise any of these rights, contact us using the details in Section 10. We will respond within the timeframes required by applicable law.
7. Children's Privacy
Our Services are intended for businesses and professional users and are not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
8. Third-Party Links & Services
Our website may contain links to third-party sites or use third-party services. We are not responsible for the privacy practices of those parties. We encourage you to review their privacy policies before providing them any information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised version on this page and update the “Last updated” date above. Material changes will be highlighted where appropriate. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.
10. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or your personal information, please contact us:
- DOST STEELS LIMITED
- Ibrahim Trade Centre, 4th Floor, Lahore, 54700, Pakistan
- Phone: +92 321 894 5716
- Email: sales@doststeels.com